Welcome to the O2 Community

Has your question already been answered? See the community FAQ's


Level 1: Joiner
Posts: 4
Registered: ‎07-01-2021

Wrong MAC address received by router.


I just tried to add my new IPhone to my Wi-Fi and I read the expected Mac Address from the
Settings:->About:-> General :->Wi-Fi Address.

I white listed it on my router and tried to connect it.
It would not connect. So I temporarily disabled the white list to see if I had mistyped the number.

It then connected and as it connected there was a mention that "Your connectoin is insecure it should use AES" or something similar. Everything else I have used uses AES by default.

Not only that but the Mac Address was completely different.

Is there anything I am doing wrong? What could cause this if I am using the right Mac Address?

Posts: 116,652
Topics: 574
Solutions: 16,175
Registered: ‎04-04-2012

Re: Wrong MAC address received by router.


I've noticed that you do get weird security messages with Apple kit on certain wifi networks.

It's nothing to worry about. Just record your actual MAC address and whitelist that on the router settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)