Wrong Contract
on 29-09-2014 09:30
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on 29-09-2014 09:30
On sign up via telephone i asked for my iphone 6 plus to be on the 24month refresh contract with unlimited texts & mintues and 20gb data
The problem is i have been put on a 24 month standard contract.
now o2 wants me to send my phone back, cancel my contract, go through another credit check which could decline, pay another deposit, wait a week for the phone to arrive, port my number again, etc etc
Why should i have to go through all that ? the phone is the same the only difference is the contract. i should be able to just go into store, cancel my contract sign a new one and job done.
what a great start o2.
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on 29-09-2014 10:42
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on 29-09-2014 10:42
What makes you think that?
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 29-09-2014 10:45
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on 29-09-2014 10:45
What exactly does it say in My O2?
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on 29-09-2014 10:47
because i was told by customer services, o2 says im on a standard tariff,
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on 29-09-2014 10:50
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on 29-09-2014 10:50
You need to sort it then and if that involves sending the phone back, then that's what I would do.
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on 29-09-2014 10:57
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on 29-09-2014 10:59
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on 29-09-2014 10:59
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on 29-09-2014 11:00
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on 29-09-2014 11:06
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on 29-09-2014 11:06
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 29-09-2014 11:09
Upgrade price will give an instant answer.
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on 29-09-2014 11:10
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on 29-09-2014 11:10
My O2 will tell you exactly what plan you are on....