Why won’t my hotspot work

[Hotspot1]

My hotspot isn’t working - I duno why. I’m trying to hotpot my phone to my laptop but the blue colour at the top won’t come on and on the laptop my mobile isn’t being found, can you please help

[MI5]

@Hotspot1 

Do you have iData enabled on your account?

Hotspot won't work without it.

[Hotspot1]

Yeah it’s enabled, have an iPhone XS Max

[madasaf1sh]

@Hotspot1

Have you tried resetting your Laptops wifi adaptor and then switching off and on the Hotspot on the iPhone as well as rebooting both devices?

[Hotspot1]

Yeah I’ve reset network connections on both my laptop and my phone.
I was hotspoting earlier and all of a sudden it lost connection and ever since then it won’t connect again.

[madasaf1sh]

@Hotspot1

Have you also rebooted both devices?

[Hotspot1]

Yeah reset and reboot both devices. I’ve never had this problem before, never had an issue with o2 or my phone so this is my first time experiencing this issue

[madasaf1sh]

@Hotspot1

I would have a look here as it will be a device issues rather than an o2 issue

If need be i would recommend reaching out to Apple Support


https://support.apple.com/en-us/HT203302#:~:text=Restart%20the%20iPhone%20or%20iPad,then%20tap%20Res....

[gmarkj]

Does the laptop see the connection @Hotspot1 ?

Try changing it to an unmetered connection (or metered, depending on which setting it is on now).