cancel
Showing results for 
Search instead for 
Did you mean: 

Why won’t my hotspot work

Hotspot1
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
My hotspot isn’t working - I duno why. I’m trying to hotpot my phone to my laptop but the blue colour at the top won’t come on and on the laptop my mobile isn’t being found, can you please help
Message 1 of 9
4,141 Views
8 REPLIES 8

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Hotspot1 

Do you have iData enabled on your account?

Hotspot won't work without it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 9
4,135 Views

Hotspot1
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Yeah it’s enabled, have an iPhone XS Max
Message 3 of 9
4,130 Views

madasaf1sh
Level 76: Forum Legend
  • 9988 Posts
  • 54 Topics
  • 2981 Solutions
Registered:
@Hotspot1

Have you tried resetting your Laptops wifi adaptor and then switching off and on the Hotspot on the iPhone as well as rebooting both devices?
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 4 of 9
4,126 Views

Hotspot1
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Yeah I’ve reset network connections on both my laptop and my phone.
I was hotspoting earlier and all of a sudden it lost connection and ever since then it won’t connect again.
Message 5 of 9
4,121 Views

madasaf1sh
Level 76: Forum Legend
  • 9988 Posts
  • 54 Topics
  • 2981 Solutions
Registered:
@Hotspot1

Have you also rebooted both devices?
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 6 of 9
4,109 Views

Hotspot1
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Yeah reset and reboot both devices. I’ve never had this problem before, never had an issue with o2 or my phone so this is my first time experiencing this issue
Message 7 of 9
4,104 Views

madasaf1sh
Level 76: Forum Legend
  • 9988 Posts
  • 54 Topics
  • 2981 Solutions
Registered:
@Hotspot1

I would have a look here as it will be a device issues rather than an o2 issue

If need be i would recommend reaching out to Apple Support


https://support.apple.com/en-us/HT203302#:~:text=Restart%20the%20iPhone%20or%20iPad,then%20tap%20Res....
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 8 of 9
4,067 Views

gmarkj
Level 66: Unequalled
  • 11995 Posts
  • 94 Topics
  • 1120 Solutions
Registered:

Does the laptop see the connection @Hotspot1 ?

Try changing it to an unmetered connection (or metered, depending on which setting it is on now).

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 9 of 9
4,049 Views