Upgrade - everytime visual voice mail stops workin...

Anonymous · ‎04-12-2016

Everytime I upgrade my visual voicemail stops working.

I have to call O2 then it's a complete lottery to sort it out.

How can I avoid this and who do I need to speak to at o2 to speed this up? The folks on 202 either have no idea what I'm talking about or try to get me to use TU GO (which is AWFUL)

adamtemp64 · ‎04-12-2016

Is this each time you upgrade handset or each ios upgrade?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎04-12-2016

Likely scenario is that they put you on the wrong data bolt on.
iPhones need iData for VVM to work and it's quite common to find customers on the Blackberry tariff which won't work.
You need to get CS to check your data bolt on first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎04-12-2016

Blackberry data bolt on, happens every upgrade for the world and his son!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎04-12-2016

Most likely....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

adamtemp64 · ‎04-12-2016

I never have that issue on my phone upgrades lol always been fine

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎04-12-2016

Many have.
Just because one person doesn't, doesn't mean it never happens

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎04-12-2016

@adamtemp64 wrote:
I never have that issue on my phone upgrades lol always been fine

... but they wouldn't dare!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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