Unlocking and Barring issue

[Anonymous]

I bought a used iphone and checked the imei before I bought it to make sure it wasn't stolen and blacklisted it turned out to be fine.

As I wanted to use the phone on another network I requested an unlock.

2 issues have come up:

It has been 72hours and I rang o2 and they said the process never went through because the phone is barred so they will refund me the £15.

I contacted o2 again to check if the phone is barred and they are adament that it is not and are now saying that the request was placed on 16/06/2017 when it was actually placed on 14/06/2017 and the phone will be unlocked in 72hours.

Does anyone know why o2 said the phone is barred when it clearly is not.

I also had the oppertunity to return the phone if it was barred so I contacted o2 just to make sure and now they were adament that it is not barred.

[MercedesS]

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@MI5 wrote:
@MercedesS is there anything you can do to look into this for these guys at all?

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We already did @MI5  but by PM because we need personal information.

Thanks a lot for checking  You are really nice! 

[MI5]

OK thanks