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Unlock request for iPhone 5S thread

Leebroath
Level 3: Thinker
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on ‎04-10-2013 09:50

on ‎04-10-2013 09:50

I've tried 3 times now and all requests have failed 😞

Has anyone had a lucky break and managed to get their 5S unlocked?

It's no biggy as I'm with o2 anyway but would like to have it unlocked so that part of the ball/chain has been released wink
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MI5
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on ‎04-10-2013 09:51

on ‎04-10-2013 09:51

A couple have but I believe they were told they had to pay off the phone completely first....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

‎04-10-2013 09:57 - edited ‎04-10-2013 09:58

‎04-10-2013 09:57 - edited ‎04-10-2013 09:58

I recall when it took around 6 months for o2 to unlock the iPhone 5.

 

 

slight_frown

 

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Leebroath
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on ‎04-10-2013 09:59

on ‎04-10-2013 09:59

Yes I'm getting told the same:

Hi Lee,

We have not process the request as there is outstanding on CCA phone
plans.

Please settle your outstandings CCA phone plans due and resubmit your
request.

Kind Regards,

Booooo Hissssssss haha
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MI5
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In response to Leebroath
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on ‎04-10-2013 10:00

on ‎04-10-2013 10:00

Maybe just wait 6 months then...... wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

on ‎22-10-2013 17:01

on ‎22-10-2013 17:01

I have now had 4 different answers from the online chat! First person said the phone would be unlocked in 5 days. Second said I had to pay my plan off and then they would unlock. Third said that if I go into the apple store they would be able to unlock it for me and finally the forth stated that they are currently not unlocking the iphone 5s. Why cant they all get their answer correct. If they are able to unlock the phone why wont they? When I first bought the phone I was told it could be unlocked. If I had known I would have had this palava then I would have bought the phone sim free!!! I work abroad and need the phone when im away but use the contract when im home. Does anyone know when they are likely to be unlocking the iPhone 5S?

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darrengf
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on ‎27-10-2013 11:45

on ‎27-10-2013 11:45

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Unlock-iPhone-5S-on-the-Refresh-Tarriff/t...

 

This may be able to help you.

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.

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