Solved: Unlock my iphone 3gs

Anonymous · ‎20-11-2012

Hi, hello to all!

i am travelling overseas and want to unlock my iphone 3gs. I have submitted the unlock form 5 times and each time received an email with this message " Sorry, you have not passed our security checks with the information that you have provided. Kindly check that you have
provided the correct information"

i have provided the correct info everytime!

please advise how to proceed as i would like to have my phone unlocked asap.

Many Thanks!

jonsie · ‎20-11-2012

Not Lucy, thats just an automated robot!

Just wait till the the chat link appears or you can use the one here:

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

You need to be patient and the link appears when someone is free to chat.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

MI5 · ‎20-11-2012

I suggest you call customer services and find out exactly what they don't like.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎20-11-2012

Thanks for the quick response!

I am travelling and dont have the network coverage, so cant call customer services 😞

jonsie · ‎20-11-2012

You could try the chat link in my signature.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎20-11-2012

Thanks!

Well, Lucy keeps replying about iphone 5! Anything else please?

jonsie · ‎20-11-2012

Not Lucy, thats just an automated robot!

Just wait till the the chat link appears or you can use the one here:

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

You need to be patient and the link appears when someone is free to chat.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

perksie · ‎20-11-2012

@jonsie wrote:
Not Lucy, thats just an automated robot!

We all love Lucy, but sadly she's as dim as a Toc H lamp!

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎20-11-2012

Many Thanks Jonsie!

chat solved my problem

Thanks again

jonsie · ‎20-11-2012

Glad you got it sorted, thanks for letting us know:smileyhappy:

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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