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Trouble after porting number over

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Anonymous
Not applicable

on ‎15-03-2015 21:06

on ‎15-03-2015 21:06

Hi
I recently got a new I phone 5s and ported my old number from EE. When I make calls my old number Is displayed but when I send texts the number that came on new sim is displayed. So I seem to have two numbers simultaneously...
Is there anything l can do to just have my old number does anyone know please?!
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MI5
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on ‎15-03-2015 21:15

on ‎15-03-2015 21:15

Check in Settings >Phone >My Number and make sure you type in the correct phone number.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Anonymous
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on ‎15-03-2015 21:12

on ‎15-03-2015 21:12

This sounds like the number hasn't ported correctly and has been reported before between EE & O2.

From memory the issue was usually at the EE end so you would need to contact them to sort it out.
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MI5
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on ‎15-03-2015 21:15

on ‎15-03-2015 21:15

Check in Settings >Phone >My Number and make sure you type in the correct phone number.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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on ‎15-03-2015 21:19

on ‎15-03-2015 21:19

You need to change the number manually on the iphone in the settings.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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Anonymous
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on ‎16-03-2015 13:00

on ‎16-03-2015 13:00

Thanks for all the suggestions, did the simplest first and typed my old number into phone settings and it's worked! Thanks everyone.
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jonsie
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on ‎16-03-2015 13:05

on ‎16-03-2015 13:05

Nice one, thanks for the update slight_smile

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MI5
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on ‎16-03-2015 13:31

on ‎16-03-2015 13:31

Good news slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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