Tariff upgrade confusion

[Kricho]

I was just about to upgrade my Sim only tariff when I noticed the prices quoted to me when I log in are significantly higher than when i look at the tariffs on their website. 

I was looking at the 25GB data, unlimited text and voice which is listed as £18 a month for 24 months. 

When I log into My O2 I seem to get a ‘special price’ of £33.90 (no duration specified on any of the tariffs listed). 

what am I missing??

[MI5]

@Kricho 

You are looking under change tariff not upgrade options.

Also look on uswitch as they have cheaper O2 deals which you can upgrade to.

[jonsie · Accepted solution]

Use USwitch

Sim Only Deals: Compare our best in September 2023 - Uswitch

Choose the deal you want

This will automatically redirect you to the O2 website

Just follow the prompts and choose the UPGRADE option

Complete the deal and nothing on your account changes except the tariff at the new cheaper cost

Payment date is the same and your next bill will be cat a cheaper rate and will be made up of the pro rata cost of your old tariff and your new tariff

The change should show in My O2 within 24 hours

Volt benefits will still apply as will possibly a 3 month extra such as Disney+

[Kricho]

Thank you both 👍

Utter madness but I now have a much cheaper tariff 😂

[jonsie]

Glad to help @Kricho