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Switching iPhone Models within 14 days

Anonymous
Not applicable

‎21-09-2014 18:15

‎21-09-2014 18:15

 Hello,

 

I just have a quick question just to clarify how this whole 14 day cooling off period works. I had ordered the iPhone 6, which was delivered on Friday, but wish to change it to the iPhone 6 plus (that's the very short version of a long story). Now I know I'm going to wait a while for the other model, and it's been given the 'ok' to send back from when I was chatting to an employee of O2 when calling up. I was just stupid enough to forget to ask what happens once I've returned the phone and cancelled my order?

 

Do I have to wait for the status of the phone to be 'returned' before I can order a new one? And then do I still keep the same sim card which was sent to me with this phone? If that's not the case, am I able to just order a new contract/phone, while the other is in transit back to O2? I just don't particularly want to have to wait at least another week or so to order a phone which is now 6-7 weeks on backorder...

 

any advice/help would be appreciated! :slight_smile:

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MI5
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‎21-09-2014 18:18

‎21-09-2014 18:18

You should have organised the swap whilst on the phone to CS as you won't be able to order another phone now until your account resets to show your upgrade options again.
I'd get back onto CS to try and expedite the process a bit quicker.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

‎21-09-2014 18:18

‎21-09-2014 18:18

I had the same thing happen, except I had the plus and returned it for the 6. I however ordered from the Carphone Warehouse so I exchanged it in store and I am currently waiting for my 6 which should be with me tomorrow in store to collect.
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Anonymous
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In response to Anonymous

‎21-09-2014 18:19

‎21-09-2014 18:19

I definitely would take it to an o2 store
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Anonymous
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‎21-09-2014 21:02

‎21-09-2014 21:02

Try to replace my faulty 6 in store today and said I had to call O2 as it was online so probably be the same, you probably have no choice to cancel because I tried to get a different model replace mine as I saw the 128gb silver was in stock but they said you can but only if you cancel the phone as the credit agreement has to match exactly the phone you have and they can't change it apparently
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Anonymous
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In response to Anonymous

‎21-09-2014 23:21

‎21-09-2014 23:21

That's terrible I'm glad I did go to CPW in the end!
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