Smashed iPhone 7 screen

[CLB-]

I smashed my iPhone 7 screen and made a claim on the insurance, they have gave me a 5-7days timescale is this normally how long it takes? in the past i have had a like for like repleacement.

I asked for a courtesy phone i was told to go my local o2 and deposit (refundable) £25.00 but my 3 local stores have none in stock.

Any ideas if it will take as long as 7 days,

also thye do not guarantee me getting a black one again, whats the chances of them sending another colour (really just dont want red)

TIA

[MI5]

It's in the small print

[Cleoriff]

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@MI5 wrote:
It's in the small print

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Pffftttt...Trust you to know..

[jonsie]

They never give new phones,always a refurbished and only if in stock. I hate to put it the mockers on but some on here have waited weeks. Hopefully not in this instance.

[Anonymous]

Everyone knows that most replacements are refurbs whether o2 or someone else

[Cleoriff]

Well no actually I didnt know that the replacement of broken screens meant you were given a refurb. Hence the reason I asked the question !!

"We replace your broken screen' doesn't normally equate to 'we give you a second hand/refurb phone'....

[jonsie]

Yes most people wouldn't know. I only learned that from here but most customers wouldn't read the small print though possibly they would before making a claim..... or not in this case. 

[Cleoriff]

I just suspect that the headline...'We replace your broken screen' is the one that grabs attention (as it did for me) I honestly never realised there was a 'but' attached to it....

[jonsie]

There's always a but.... 

[PhoneChanger]

Don't forget that in many cases if you claim on Apple Care they will provide a refurbished phone. For the majority of people you will never know the difference. It will all depend on who does the refurbishments...

[Cleoriff]

I do know about refurbs being offered whether it's with Apple Care or any other insurance. Some people do get a brand new replacement phone.... depending on circumstances.

My only gripe about this particular issue was O2 have made a big promotional selling point about replacing broken screens on some flagship devices.When actually DON'T replace your broken screen...they give you a refurb instead.... I don't think new buyers understand that concept. ..That's it, let's just put it to bed now...