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Simswap has killed old Sim but not activated new one

Anonymous
Not applicable

on ‎24-12-2013 23:58

on ‎24-12-2013 23:58

Hi everyone and Merry Christmas!

 

I received an iPhone 5s yesterday and put the new shipped SIM in, and then turned it on. Didn't realise about the Simswap program - http://swapmysim.o2.co.uk/ - put the details in and it immediately turned off the Sim in my old iPhone 4s (which was working fine up until then), but my new iPhone 5s has still not activated on the O2 network. Rang CS on 202 and they confirmed my new Sim number was right, but still nothing.

 

Was thinking it might be a Christmas backlog but my wife also got a new phone yesterday and when I did the simswap it immediately switched on the new one. Any ideas what might be wrong? Shall I just leave it another day? And yes I'm constantly switching on/off etc slight_smile

 

Cheers! S

 

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MI5
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on ‎25-12-2013 00:01

on ‎25-12-2013 00:01

I guess it could be stuck but I'd give them another call in the morning if not working by then,
Merry Christmas slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎25-12-2013 00:08

on ‎25-12-2013 00:08

Thanks - are they in on Xmas day?!
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MI5
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on ‎25-12-2013 00:11

on ‎25-12-2013 00:11

Yes, I'm sure they are....
All the new Christmas phones will need help slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎25-12-2013 01:18

on ‎25-12-2013 01:18

Definitely open:smileyhappy:

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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AlignedChaos
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on ‎25-12-2013 01:24

on ‎25-12-2013 01:24

I've found that with the SIM swap you often need to force the new SIM to register with the network. You could try switching airplane mode on them off, however I'd suggest that you turn your phone off, wait a few minutes then turn it back on again.

Good luck.
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Anonymous
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on ‎25-12-2013 06:53

on ‎25-12-2013 06:53

Cheers everyone.

Turned it off overnight, switched it on this morning, still nothing. It's been over 24 hours now. Bah! Any suggestions? 😞
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adamtemp64
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‎25-12-2013 08:02 - edited ‎25-12-2013 08:04

‎25-12-2013 08:02 - edited ‎25-12-2013 08:04

ring at 10am and before 2pm http://www.o2.co.uk/contactus/christmas-hours

iPhone 11 Pro 256gb on unlimited data
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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on ‎25-12-2013 13:11

on ‎25-12-2013 13:11

Cheers. Rang 15 mins ago. Still on hold - naturally! Shame their hold music isn't Xmas music
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gemz4the1
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on ‎26-12-2013 21:37

on ‎26-12-2013 21:37

Has the sim swap worked yet? If not try doing it online again. Mine took a while to work (but it wasn't during the busy Christmas period). It only worked when I turned my phone off for a bit. Has the network gone off your old sim yet?
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