Solved: Sim swap

Anonymous · ‎06-11-2017

I’ve smashed my phone and now want to use my spare iPhone but To swap my sim I need to get a code sent to my old phone but I can’t read the message due the the cracked screen. What do I do?

MI5 · ‎06-11-2017

You need to either call customer services, 202 for contract, 4445 for PAYG, alternative numbers and live chat here http://www.o2.co.uk/contactus or pop into your local store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-11-2017

You need to either call customer services, 202 for contract, 4445 for PAYG, alternative numbers and live chat here http://www.o2.co.uk/contactus or pop into your local store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎07-11-2017

Why do you need to swap your sim @Anonymous?
Can you not just put the sim in your old phone?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Cleoriff · ‎07-11-2017

Maybe a different size sim at a guess @gmarkj? Just guessing though....

Veritas Numquam Perit

gmarkj · ‎07-11-2017

Quite possibly, but it may be they didn't realise they could use the sim in multiple phones or just swap it over...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Cleoriff · ‎07-11-2017

@gmarkj wrote:
Quite possibly, but it may be they didn't realise they could use the sim in multiple phones or just swap it over...

True @gmarkj. I am speaking from experience of a family member.Slightly different though.. he didn't realise he could push out the sim to fit his new phone. I suppose it all depends on the phone and type of sim you have originally...:smileywink:

Veritas Numquam Perit

gmarkj · ‎07-11-2017

Yes, but unless it is a really old iPhone I thought they all used nano sims?
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Just re-read the OP and realised that actually they don't say what the old/smashed phone was - again making an assumption...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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