Replacement iPhone 5c keeps switching off

[Anonymous]

I recently got a replacement iPhone 5c through my O2 Accidental Damage insurance, all was going well for the first couple of weeks until tonight.

Phone for no apparent reason has decided to turn off, despite having full battery power. Have googled this endlessly and tried the whole resetting thing by holding down the lock and home button, this worked once and phone was on but has now decided to turn off again and this method is not working the second time.

Have also plugged said phone into my MacBook and it is neither charging or showing up on my iTunes.

Unsure of what to do, I can't take it into my local Apple store as the phone is evidently out of warranty.

Am more annoyed at myself as my old phone was in perfect condition and did not have any problems up until it became water-clogged.

I'm aware that O2 don't give you brand new replacement phones but this one evidently has a faulty battery and it's not very good considering I had to pay the £60 for a replacement phone which is unreliable.

Any help would be greatly appreciated, hopefully I will get a chance to speak to someone from O2 in the morning if the problem hasn't already resolved itself.

[Cleoriff]

I am sure you should be able to replace this as you have been given a replacement phone which is evidently not fit for purpose? Contact them in the morning as you indicate you are thinking of doing.

http://www.o2.co.uk/contactus

If you dont get this sorted then use this link to complain...

http://www.o2.co.uk/how-to-complain

[Cleoriff]

Just had a thought... I am sure you can still contact Apple for support and advice ..regardless of whether you are out of warranty or not?

https://www.apple.com/uk/support/contact/

[Anonymous]

If you contact Apple then they may likely charge you for a repair or a new handset

[perksie]

Return it to O2 and hopefully you'll get a decent replacement.

[Cleoriff]

---

@Anonymous wrote:
If you contact Apple then they may likely charge you for a repair or a new handset

---

I was thinking more about Apple giving advice about the phone only in relation as to why it keeps switching itself off @Anonymous ?

The other advice about O2 ....was regarding a replacement because they have given them a handset unfit for purpose....:smileywink: Two options really...

[Anonymous · Accepted solution]

Give it back to O2 as its a faulty replacement thst they have supplied you with & ask for a handset that works

[perksie]

---

@Cleoriff wrote:

---

The other advice about O2 ....was regarding a replacement because they have given them a handset unfit for purpose....:smileywink: Two options really...

---

Apple are certain to charge, O2 should fix or replace it free.

[Cleoriff]

---

@perksie wrote:

---

@Cleoriff wrote:

---

The other advice about O2 ....was regarding a replacement because they have given them a handset unfit for purpose....:smileywink: Two options really...

---

Apple are certain to charge, O2 should fix or replace it free.

---

But Apple won't charge to give advice that may fix the problem of the phone turning itself off. They will talk to the op and may resolve that particular issue ..Which was why I gave the Apple Support link ...(as well as the O2 one)

[Anonymous]

My first port of call would be O2 - what's the point of insurance if the replacement is faulty. Clearly you may have to accept a refurb on the insurance, but you should at least expect it to work!