Re: Refund

Dilpreet · ‎30-09-2024

I was checking i phone 16 pro and made a plane to buy from o2 but i changed my mind and I canceled it but i haven’t received my upfront money yet i need my refund.

MI5 · ‎30-09-2024

@Dilpreet

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎30-09-2024

Note your funds may have been earmarked by your bank in the expectation of an order from O2 as you say you changed your mind and cancelled (in the online O2 Shop pages, presumably?) - this amount returned to your account after 3 to 10 days by your bank - O2 do not have your money. I would suggest you contact your bank to confirm, @Dilpreet.

Links to O2 Social Media Team here

MI5 · ‎30-09-2024

Depends if the fulfilled order was cancelled or cancelled before completion.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎30-09-2024

Yip.

Links to O2 Social Media Team here

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