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Phone not allowed

Hound
Level 1: Joiner
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Upgraded phone activated new sim but in new phone it says “phone not allowed” in network section. If I use new sim in old phone sim works any idea of why phone isn’t allowed ( it’s a iPhone 11 Pro Max ) ? Or any idea how to fix this problem?
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MI5
Level 94: Supreme
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@Hound 

You'll need to call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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