Payments

[Anonymous]

Behind with my direct debit payments.

can I resume full service by setting up a payment plan 

[Anonymous · Accepted solution]

Hi @Anonymous this is not cs & we can't access your account. You need to speak to them via phone 

http://www.o2.co.uk/contactus

[MI5]

You can set up a repayment plan by contacting CS as advised, but the phone will not be reconnected until the bill is fully paid up.
There may also be a reconnection fee added.

[PiedPiper]

I hope you don't mind me saying, but I think you chaps should refer to 'Customer Services' rather than just 'CS' to a Level 1 Joiner who might not know what you mean.

[MI5]

We only ever get a very occasional question asking what CS is.
By far the vast majority understand or work it out.

[Anonymous]

It's just the quickest way to say it & when you provide the contact link then it's pretty darn obvious