Order not arrived

[Brad1521]

Hi, I ordered my phone on Wednesday which said it would be delivered next day (Thursday) however it didn’t arrive and still hasn’t arrived today with no email regarding delivery, please assist.

[gmarkj · Accepted solution]

Sorry to hear you have not got your new phone yet @Brad1521 

Unfortunately this is not something we can help with, as this is a community of o2 customers.

You will need to get in touch with the Sales team, either by calling them on 0800 081 0255 or by messaging them on social media:

Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Ionut18]

Hi, @Brad1521. I am currently in the same situation as you are. Can you tell me how you solved this? Thank you 

[pgn]

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@Ionut18 wrote:

Hi, @Brad1521. I am currently in the same situation as you are. Can you tell me how you solved this? Thank you 

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As per my reply on another of your posts: This is a customer forum, nobody here can access your account. You will need to get in touch with the Sales team, either by calling them on 0800 081 0255 or by messaging them on social media:

Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

8am is a good time to try this. Good luck.