O2 customer services say I’m a liar!

[Anonymous]

I joined virgin media on the ultimate volt bundle which is advertised as coming with an o2 sim with unlimited data. My unlimited data has dropped to 250gb. I called o2 only for the agent to deny it should be unlimited data despite me seeing it on the MYO2 app while on the call! I had to call virgin media for them to raise it directly with o2 as the staff at o2 don’t even know what products they are advertising as being for sale! False advertising? Breach of contract? Does o2 need another fine from OFCOM before they start learning from their mistakes.

[Anonymous]

O2 Lisa has sent me a message welcoming me to the thread and telling me the site rules. Nothing more 

[Anonymous]

I also want to point out that in the 3 weeks since I started with o2 I’ve had to ring o2 7 times. In the past 9 years over several other providers I’ve only had to call one once. That shows how poor o2 are!!  Good service = no need for customers to have to ring. That’s why o2 lines always so busy

[Anonymous]

The one thing that I think we can all agree on is that this is not an “all in one bundle” as advertised. It’s a mess and VM aren’t even due to be installed until next week. VM are going to end up losing so much business because of the poor quality o2 side of it

[Anonymous]

I’ve been with o2 for 3 weeks and I’ve already decided I’ll never come back to o2 for as long as I live! If that means never giving VM business because of it then so be it

[Anonymous]

 

[Anonymous]

 

Volt benefits have already been applied but no unlimited data 

[Anonymous]

Apologies, it was Breanna that sent the message not Lisa. No other messages received as yet

[O2Lisa]

Morning all, thanks for the tag @madasaf1sh.

I do apologise @Anonymous I thought I had messaged you, I’ve just messaged you now☺️

[Pipstop78]

Thats. A bit harsh saying that @M15 doesn't work for 02 hes a customer  like everyone else on here