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O2 apple 6s

Anonymous
Not applicable

Hi I've got a replacement iPhone 6s and when I put the sim in it say Sim not supported ? Any help

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Cleoriff
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Hi @Anonymous you probably need to contact customer services to ensure you have iData enabled

http://www.o2.co.uk/contactus

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MI5
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It means it's locked to a different network from the the sim you are trying in it.
Where did the replacement phone come from?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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Just another thought...Where did you get the replacement phone from? It sounds as if it is locked to another network if you didnt buy it from O2?

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Anonymous
Not applicable
Ask the seller you got it from what was the previous network is was locked to
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Cleoriff
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@MI5 wrote:
It means it's locked to a different network from the the sim you are trying in it.
Where did the replacement phone come from?

Apologies...was googling my response. Didn't realise you had already posted @MI5 slight_frown

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MI5
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No worries. I didn't need Google tongue
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
Level 94: Supreme
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@MI5 wrote:
No worries. I didn't need Google tongue

I know.....you didn't appear to be about. I posted....then thought hang on let me check....left a new tab open...used google...came back and did a 2nd post ....and then saw yours. I hate lithium...LOL

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MI5
Level 94: Supreme
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Don't worry. It's really no biggie wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 9
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