Number Porting from Orange to O2

[Anonymous]

Hi . This is my first posting and I am new to O2. If anyone could help to my question really appreciate. It was nearly 5 days after transferring my number to O2, but now I can only make outside calls. I cannot sent or receive any text messages in/out as well as no incoming calls. Please can someone give me an advice? O2 customer services complaining that orange did not transfer the complete file system. I really dont understand this. I never had such problems with anyother service providers.

Thanks

Kev

[Anonymous]

I already called orange. they said nothing to do with their end as far as you could receive calls, it's something to do with O2 end.

[Anonymous]

sorry not receive. make calls out.
Thanks

[Liquid]

Ok fair enough.

Unfortunately you'll have to call O2 now and pressure them to sort it out.

Just ask for your account to be reset. If orange are happy their done then O2 will have to manually reset your account.

Let us know how it goes:)

[Anonymous]

I will. do you think it's good idea to contact Ofcom? can they do this process faster?
Thanks

[Liquid]

Ofcom are a complaints bureau they won't have anything to do with it until you've exhausted your options. They'll also take a long time.

[Anonymous]

OK. Thanks all your advice. I will contact CS on Monday and let you know the progress.

[Liquid]

Please do:)

I believe they're still open today if your not busy:)

Fingers crossed for you:)

If we don't hear from you before have a great New Years:)

[Anonymous]

You too

[Anonymous]

Hi spoke to CS today. said go to O2 shop and change the sim. I am going to do that now. let you know the outcome later

[adamtemp64]

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@Liquid wrote:
Ofcom are a complaints bureau they won't have anything to do with it until you've exhausted your options. They'll also take a long time.

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Ofcom do not deal with cpmplaints from the public see the info here http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C... you after all o2 avenues have been exausted contact
Ombudsman Services: Communications
PO Box 730
Warrington
WA4 6WU

Phone: 0845 050 1614
Textphone: 0845 051 1513
www.os-communications.org
Email: enquiries@os-communications.org