Number Porting from Orange to O2

[Anonymous]

Hi . This is my first posting and I am new to O2. If anyone could help to my question really appreciate. It was nearly 5 days after transferring my number to O2, but now I can only make outside calls. I cannot sent or receive any text messages in/out as well as no incoming calls. Please can someone give me an advice? O2 customer services complaining that orange did not transfer the complete file system. I really dont understand this. I never had such problems with anyother service providers.

Thanks

Kev

[Liquid]

Welcome to the forums:) hope you had a good Xmas:)

There have been numerous issues porting between O2 and orange vies versa.

So you can call/SMS out but nothing incoming?

Is your Internet working?

Last but not least who's logo is in the top left of the screen?

[Anonymous]

Hi. Thanks for the quick reply. I cannot send or receive any messages. and no incoming calls either.

[Liquid]

Can you post a screenshot of your settings in;

Settings>general>mobile data>mobile data network.

When did you call CS?

[Anonymous]

Hi.

Yes I called customer services for the last 3 days and they ask me to reset the network setting which I done. and yesterday I went to nearest O2 shop and asked their help. They tried all setting on the phone. still no luck. before I transfer number It was work fine

Thanks

[Liquid]

Ok narrows it down to PAC code went wrong at least:(

Does your outgoing calls use the right number?(one you had from orange)

[Anonymous]

Yes. It has come up as correct number.

[Anonymous]

I think PAC hasn't transfer properly. what you think?

[Liquid]

Ok I think your best bet is to phone orange CS and ask them to check the status of your account and if its been moved over successfully.

Once confirmed by orange phone O2 CS and explain that orange have done everything they can and ask O2 to re provision the account with the correct settings.

It shouldn't really be this difficult. Sorry your having issues.

[Liquid]

It's defiantly down to the carriers seeing as your number now is on O2s network it sounds as though the PAC worked fine.

Just need to find out which company has been the idiots 😞