Hi guys, Below is some info on this from the team:
"The EU Directive that sometimes gets referred to is to provide for a window of two years from delivery of a product, during which a customer may claim that the product was defective at the time of delivery. The problem has to be reported within two months of discovering it if they want to be covered under this Directive. This is often misinterpreted as a two-year warranty period, which is not the case.
UK Law: In reality, this Directive is no substitute for what the UK already has in the form of the Sale of Goods Act 1979. EU Directives are not UK law. The government implemented part of the Directive into UK law via the 2002 Sale and Supply of Goods to Consumers Regulations, which do not provide customers with a two year minimum guarantee.
Instead, the UK chose to simply reiterate that: (a) the provisions of the Sale of Goods Act remain unchanged and will apply; and (b) consumers have 6 years to make a claim in law – ie. to sue the seller.
O2’s practice: O2 is within its right to use our Repair & Returns policy and the Sale of Goods Act as a definitive guideline. Under this act, consumers in the UK have the statutory right to expect products which are of “satisfactory quality and fit for purpose”. Customers can request a repair or replacement bearing in mind the price paid and the expected lifetime of the product. In some cases, this may be longer than two years and could be anything up to six.
Trading Standards approve of our process."
