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No 3g data Spain

Anonymous
Not applicable

on ‎19-10-2016 17:40

on ‎19-10-2016 17:40

Arrived in Spain with my new iphone 7 and cannot get 3G.  Service is there, I have roaming etc etc turned on but won't work.  I have my old iphone 5 and swapped sim back to that and there are no issues.  So what is stopping iphone 7 connecting ?>

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MI5
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on ‎19-10-2016 17:44

on ‎19-10-2016 17:44

Check if you have EU Internet turned on and if so turn it off.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎19-10-2016 18:51

on ‎19-10-2016 18:51

No option on the phone.  If I go to Mobile data there is not an option for this.  Its says Mobile date - you turn it on and have options of 2g-4g underneath this is an option to turn on Data Roaming underneath this is Mobile data network when you click this is just brings up APN Username Password that must belong to o2

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MI5
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on ‎19-10-2016 19:02

on ‎19-10-2016 19:02

They must have removed that in iOS10 then.
Have you tried toggling airplane mode on/off ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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adamtemp64
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on ‎19-10-2016 19:21

on ‎19-10-2016 19:21

@MI5 Just checked mine and even in beta version no eu internet any more 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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adamtemp64
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on ‎19-10-2016 19:24

on ‎19-10-2016 19:24

IMG_3229.PNG

IMG_3230.PNG

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
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on ‎19-10-2016 19:26

on ‎19-10-2016 19:26

Yeah, same on mine but I hadn't noticed until I looked just now.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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