New Apple Watch

[michaeldtaylor]

Hi,

I have just upgraded my Apple Watch. I tried to "transfer Airtime plan" as part of the transfer wizard and it failed. I now have no plan on either Apple Watch.

Please can someone at O2 please reset the Airtime plan on my account so I can associate it with my new Apple Watch?

I have tried phoning but the person was completely ignorant of what I was asking after a 35 minute phonecall and then just left me on hold and didn't respond. When you get someone helpful this is simple.

Why it is so hard to correct/reset Airtime plans yourself online is beyond me!

Thanks,

Michael Taylor 

[michaeldtaylor]

I will do. So far no response after 4 days and I've been into a store (pointless) and talked to 4 people on the phone. Absolutley frustratinglt awful customer service, especially as I know what I need them to do!

[Oxonian]

@michaeldtaylor 

A bit like a lottery ; you just need to find one member of staff who is competent and willing to help you and it will be resolved. 

Wonder if I will win the million on Saturday evening ?