Massively late text delivery

[Anonymous]

I am not receiving texts on time, some come in on time but some are as late as 12 or more hours. This hasn't been happening long about a week or more.

But at present due to family matters I really need to get this resolved ASAP.

Please help.

I have an iPhone 5
With latest iOS updates

[Anonymous]

I went to O2 shop and got a new SIM card but the problem has continued 😔. Tried online chat with O2 and just got repeatedly "well it's ok from our end!!" Ironically, I had been trying to log onto here, forgot my log on details and was waiting for a text from O2 with an access code. Whilst in the middle of my live chat it came through 25m late - the exact problem I was complaining of! Now at point of switching networks as just can't continue with this problem.

[Anonymous]

Hi @Anonymous

And this happens no matter which phone you insert your SIM card into ?

[Anonymous]

Sorry @MI5

Just seen your post "So is everyone on 7.1.1 carrier ver 16"

Yes I'm on iOS 7.1.1 on carrier 16.0 on the iPhone 5 s as you know with no issues.

I buy my iPhones direct from Apple. I wonder if iPhones supplied by O2 have something different. (Wild guess and thinking outside the box)

[Anonymous]

Yes although we haven't tried another model other than the iphone 5

[Anonymous]

Did you get the iPhone from O2 or direct from Apple ?

[Anonymous]

As a process of elimination I would visit the O2 shop and get a sim adapter. Use that to make your nano sim fit another make of phone and see if the delays remain the same.

[adamtemp64]

@Anonymous no all have the same ios and carrier mine o2 direct 7.1.1 carrier 16.0

[Anonymous]

@adamtemp64 to be honest it was a push ,but it's all I can think of if the network is showing good that their may have been some difference in internal settings between getting the iPhone from O2 and getting it direct from Apple.

Let's see if trying the sim in a non iPhone shows any difference if that is convenient for the OP.

[Anonymous]

My first handset was from O2 but the replacement was from Apple

[Anonymous]

Ok.

Just an out there thought. 😞

Are you able to try what I suggest about trying another non iPhone.