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Anonymous
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Lost iPhone, just got temp replacement whilst iPhone replacement is sorted, but it's barred

[ Edited ]

Hi

 

I lost my iPhone last week. I informed O2, and I think they stopped the service to it.

 

Just got a temp replacement to cover me whilst I wait for replacement delivery (out of stock so a while), and everytime I try to make a call, it says "barred call".

 

Anyone offer any insight here?

 

I've contacted O2, since picking up temp replacement device. And they said they unblocked the phone, but I'm concerned because this device still isn't making calls. And I don't understand why the temp phone was blocked in the first place.

 

Lastly, the phone I lost, will that now be 'unblocked'? I wouldn't want that to have happened as it still could be found by someone who wants access to it.

 

Thank you.

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Posts: 101,686
Topics: 549
Solutions: 12,946
Registered: ‎04-04-2012

Re: Lost iPhone, just got temp replacement whilst iPhone replacement is sorted, but it's barred

The problem is a block on your sim card, not the phone.
You need to ask O2 to unblock your account now that you have a replacement sim card.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Lost iPhone, just got temp replacement whilst iPhone replacement is sorted, but it's barred

Thanks @MI5

 

Have contacted them, and informed them.

 

I suppose it'll take a while. 

 

As this is only a temp device - when a new replacement iPhone arrives, will I still have my data and contacts on it (i.e. will it come with a SIM or will I have to put this blank one I have now in it)? 

 

 

Last time I updated I seemed to have all my data on the new handset, but I guess since I lost my SIM card with the phone, that I'll have no record of texts and contacts?

Highlighted
Posts: 101,686
Topics: 549
Solutions: 12,946
Registered: ‎04-04-2012

Re: Lost iPhone, just got temp replacement whilst iPhone replacement is sorted, but it's barred

Yes, all your data will be backed up to iCloud so it will appear on the replacement phone when you log in with your Apple ID.
This sim that you have now, O2 sent it to you, right?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Lost iPhone, just got temp replacement whilst iPhone replacement is sorted, but it's barred

Sorry for late reply. Yes it was put into the temp replacement by O2 today. Will this be the one I have to use when iPhone comes?
Highlighted
Posts: 101,686
Topics: 549
Solutions: 12,946
Registered: ‎04-04-2012

Re: Lost iPhone, just got temp replacement whilst iPhone replacement is sorted, but it's barred

Yes, you will keep that sim card now.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)