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Iphone o2 WIFI Calling Intermittent

cmasonuk
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on ‎21-04-2020 12:03

on ‎21-04-2020 12:03

Hi I have an Iphone XR and the WIFI calling goes on and off constantly.

 

However in the same house, an Iphone 7 Plus stays connected to WIFI calling 'most' of the time, on the same WIFI network.

 

Both pay monthly sims.

 

Any ideas why this happens please? Thanks : )

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MI5
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on ‎21-04-2020 13:56

on ‎21-04-2020 13:56

Just a glitch. It comes and goes depending on WiFi signal strength.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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cmasonuk
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on ‎29-04-2020 11:21

on ‎29-04-2020 11:21

Hi thanks for the reply but can't be the WIFI as there is an IPhone 7 Plus here too (wifes) that is always connected to o2 WIFI calling.

 

The phone sits next to the router with full signal - rock solid WIFI.

 

Both pay monthly o2 sims.

 

Any ideas why this happens please? Could it be the phone / settings etc.?

 

Mobile Data is turned off when at home - does this have a bearing?

 

Can I do anything to keep WIFI calling on all the time...?

 

Thanks a lot for any advice : )

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gmarkj
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on ‎29-04-2020 15:04

on ‎29-04-2020 15:04

Is there a power saving option under WiFi?
I know that Android phones sometimes turn WiFi off if they go to sleep...

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Link to our guide on how to contact them can be found here

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cmasonuk
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on ‎01-05-2020 11:44

on ‎01-05-2020 11:44

Thanks a lot - that makes sense - will investigate.
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