International Favourites Web Access

[Anonymous]

I have never been able to access the International Favourites > Manage my Numbers using Safari on a Mac.  All I get is a message:  Object has moved here.  Clicking on the hyperlinked 'here' takes me back to the login page.  Is this only me?

[perksie · Accepted solution]

No it's not you there have been many comments about this, you'll need to get O2 to make any changes for you.

[Anonymous]

Thanks Perksie. As bad as I hoped it was not! Will have to pester them frequently, then.....

[Anonymous]

I have just added this bolt on and am having the same problem, it is a disappointing to see that O2 appears to have decided to just ignore it's customers and leave them with a half service. I am checking out other providers to decide who to move to as this seems the only action I can make to improve service.

[Anonymous]

Same thing has been happening with the family bolt on for nearly a year o2 dont seem to want to know

[Anonymous]

One of the many service agents I have communicated with at length gave me a link that works for me :smileyhappy:- here it is:

https://if.o2.co.uk/templates/LoginStep1.aspx

It seems that the IT support at O2 can improve.  It normally points at bad management.  On the overall I found the service and helpdesk agents super, helpful and friendly.  Only trouble is, their managerial and IT support seems to be lacking!  

Hope the link helps.

[Anonymous]

Thanks for the link, still not working for me. The Webchat person I spoke to yesterday said it is a temporary fault and will be fixed in 24 hours. I admit I am not hugely optimistic.

[Anonymous]

Strange but two years later and the same problem persists. I try to log on after I enter the code sent to my mobile. It then sends me to a blank page with a mesage: -

"Object moved to here.".

When you click to "here" it sends you back to the login again. Things have never changed. 

[jonsie]

This has been reported so many times. Can you feed this back again @Toby please?

[Toby]

Hi guys,

I shall feed this back to the rest of the team and get back to you with any info.