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Help with new iPhone 5

Anonymous
Not applicable

I'm really stuck now and I don't know what to do. I just tried upgrading to the new iOS and now my phone won't work.

There was an issue which means my phone needed to be restored. Fine, I tried that but at the end of the restoration process when iTunes tries tp verify hte iPhone, it says it cannot complete the process due to not being able to recognise the phone at all.

What can I do?

Message 1 of 26
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25 REPLIES 25

Anonymous
Not applicable

Only problem with this is that when I hopd the wake button, nothing happens. the only thing the phone is showing me, is what it shows when you first take it out of the box. Its not responding to anything.

Message 11 of 26
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Anonymous
Not applicable

is it still usable eg make calls, text, use apps etc

Message 12 of 26
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Anonymous
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You could try putting the iphone into recovery mode and restoring it. It's fairly simple to do before visiting the store.

 

http://support.apple.com/kb/HT1808

 

^^^^ I've done this twice, and at the end of each process iTunes tells me it cannot 'find' my phone and is unable to continue.

Message 13 of 26
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Anonymous
Not applicable

I cannot do anything with my phone at all

Message 14 of 26
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Anonymous
Not applicable

in that case definitly make a genius appointment at your local apple store you will walk in & out within 10 minutes with a brand new shiny working handset

Message 15 of 26
2,561 Views

Anonymous
Not applicable

Hmmm, just looked, the next available appointment is next friday 😕

Is it not worth going to see what 02 say tomorrow just on the offchance they can fix it?

Message 16 of 26
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Anonymous
Not applicable

you could but with apple you will get top quality customer service & walk out with a new phone, o2 would send it off to their repair centre, you wont get a new phone, 02 only replace handsets after 3 repairs

Message 17 of 26
1,786 Views

jonsie
Level 94: Supreme
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It's worth a trip and hopefully they can help.

 

If they want to send it for repair, personally I would decline and wait for the Apple appointment.

Message 18 of 26
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Anonymous
Not applicable

But I don't understand why they would need to send it away - this happened to my old iphone 4, and I restored it myself - surely they can reset it?

Message 19 of 26
1,783 Views

Anonymous
Not applicable

It's worth a trip and hopefully they can help.

 

If they want to send it for repair, personally I would decline and wait for the Apple appointment.

 

^^^This is what I'll do. I have booked the apple appointment, but its next friday - and I want my bloody phone working!!! If 02 get it sorted, i can phone them and cancel it.

Message 20 of 26
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