Solved: Duplicating and Resending Old Text Messages

Anonymous · ‎15-04-2013

The most bizarre thing has just happened. I sent a text message but the recipient received something completely different than what I sent. On closer inspection, I've realised that the text that she's received is an incoherent mix of the text that I actually sent and a text that I sent to her about two weeks ago.

The first half of the text is part of the text from a couple of weeks ago and the second half is part of the actual text that I've just sent.

Has anyone ever heard of this before and if so, does anyone know a fix for the issue?

Cheers.

MI5 · ‎16-04-2013

Toby

Issue seems to be connected to the fact that O2 stores old messages for around 12 months. Occasionally these somehow get mixed in with a new message that has been sent across the network. There was a post sometime back where this had started to increase in occurance with one user who only managed to stop it by getting the SIM replaced.

Maybe it's something you can pass on to the tech support team as it's certainly not a one off....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎15-04-2013

Heard of it before. From memory issue has been resolved with a new SIM card.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎15-04-2013

I've gone through and deleted my message history which I'd not previously done since getting the phone back in December. Is this not likely to have solved the issue?

As yet, it's only happened on one text message that I'm aware of. Of course, if people were receiving incoherent text messages from me, I'm sure I'd know about it.

Toby · ‎16-04-2013

That's a strange one Dave!

Has it happened again?

@MI5, have you heard of any other fixes at all?

Toby

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

MI5 · ‎16-04-2013

Toby

Issue seems to be connected to the fact that O2 stores old messages for around 12 months. Occasionally these somehow get mixed in with a new message that has been sent across the network. There was a post sometime back where this had started to increase in occurance with one user who only managed to stop it by getting the SIM replaced.

Maybe it's something you can pass on to the tech support team as it's certainly not a one off....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Toby · ‎16-04-2013

I definitely will MI5, thanks for that explanation.

Toby

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

O2

Duplicating and Resending Old Text Messages

Photos

Voicemail notification

Apple Watch for child

Apple Watch connection with 2nd hand watch

New Apple Watch sim not working

How do I log into My O2 if I no longer have the ph...