Double data and free insurance

[Anonymous]

Bit annoyed... Just been called by the O2 Clifton store to be told my iPhone 6 is in and ready for collection tomorrow ... However the deal I'd taken, free double data (5gb up to 10gb) and 12 months free accidental insurance has now been cancelled by head office ... Shocking service and customer relations by O2 ... Already more expensive on contracts and phones over other networks ... Sell you one thing to get your order then withdraw it ...

[Bambino]

Make sure you bring a copy of the Online Chat transcript with you when you go to collect your phone tomorrow. Just to avoid any misinterpretation or confusion of course. 

[jonsie]

You used to be a boy scout @Bambino ? "Be prepared!"

[Bambino]

No mate, but as the OP has to go back to the store that told him the deal had been cancelled, they'd be hard pressed to argue about it if he shows them proof in black and white.

[jonsie]

I agree. It was a jest but sound advice indeed.:smileywink: