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Difficulty unlocking iPhone 4

Anonymous
Not applicable

Hi

 

I have recently purchased a used iPhone 4 from a friend who had it on Orange.  I wanted to use it with my O2 account (I currently have an HTC One X on O2).  My friend paid Orange to unlock it and 56 days(!) later, they emailed her instructions on how to unlock the phone. This involves sticking a non Orange 3G SIM into it and connecting it to iTunes.  Once that is done, they ask you to push the restore button in iTunes.  However, the message I am getting starts along the lines of "The SIM car inserted into this iphone does not appear to be supported".  Therefore, I cannot push the restore button.  Has anyone else ever experienced this?  Any help would be greatly appreciated.

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MI5
Level 94: Supreme
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Registered:
Have you tried another network sim card in your phone at all as it may be unlocked already?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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