cancel
Showing results for 
Search instead for 
Did you mean: 

Device

Angie4
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

My account device still showing iPhone 7

 

Message 1 of 3
223 Views
2 REPLIES 2

Cleoriff
Level 94: Supreme
  • 107611 Posts
  • 794 Topics
  • 5752 Solutions
Registered:

@Angie4 

Go into MyO2 http://www.o2.co.uk/myo2 if there is a pencil icon showing next to device then you can change it yourself. Save it, and reboot the phone.

It makes no difference really as long as the correct IMEI showing.

Otherwise contact O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket
Message 2 of 3
208 Views

MI5
Level 94: Supreme
  • 123806 Posts
  • 611 Topics
  • 20035 Solutions
Registered:

@Angie4 

The only way to change the device is to call O2.

Changing the name tag does not update the device details.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 3
188 Views