Data not working in Jersey

[Thomo]

I recently visited Jersey and whilst on the flight I opted for Flight Mode then on landing switched back to normal. Although I received a text (text being the optimal word there) to say my data would work normally from my plan I had no data until landing back in Liverpool. It showed as roaming was switched on as well as showed 3G or 4G along with plenty of signal. Others I travelled with had no issues yet the only time I got anything more than SMS was when I found a WiFi spot I could join. Albeit wasn’t life nor death it was irritating to say the least. Not least for using maps and trying to keep in touch with the larger group we were with who use a combined WhatsApp group.

anyone any ideas on why my phone wouldn’t work properly or had the same issues?
The phone is an iPhone 11 running iOS 15.2 I think it was at the time or certainly the latest update up until Monday when a newer release was available. 

[MI5 · Accepted solution]

@Thomo 

You don't have the iData bolt on enabled on your account.

You can either call O2 to have it enabling or change your data apn to "mobile.o2.co.uk"

[Thomo]

Is this a new thing? I’ve never heard of it before or had issues with data roaming before either. Lastly if you aren’t part of O2 how would you be aware of me not having it or is it a quite common fault?

[MI5]

It happens regularly when tariffs are changed or upgraded.

My 9+ years experience on here also means I know the ins and outs of how O2 works.

[Thomo]

Okey doke cheers I’ll have a look although for some reason the mobile.co.uk page isn’t working at the moment it’s like being back in jersey again

[MI5]

mobile.o2.co.uk @Thomo 

[Thomo]

That’s what I meant just missed the o2 out but still getting a 403 error

[MI5]

You need to add that as your data apn @Thomo 

It's not a webpage.

[Thomo]

I’m at home nothing different from yesterday before it went off. I can’t ring O2 to sort the problem as no signal and no other phone. I can only guess that a new SIM card that is being sent out has been activated which has in turn deactivated mine when they said they wouldn’t activate it as this could happen. Is there another way of contacting O2?.

[MI5]

@Thomo 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks