Solved: Contract phone

Anonymous · ‎23-10-2017

I brought an iPhone 6 on the o2 website on Friday morning and paid the £6.99 the get it delivered on the sat. I've had the CCA agreement through by email and the order conformation number, I really don't know what to do now as its my first contract phone. Can you please help me!

MI5 · ‎23-10-2017

Did you open your emails and accept the terms electronically?
If you have completed all the steps your order should go through for credit checks etc and if you pass you will get a dispatch email when the phone leaves o2.
If you are unsure of the order status or if the phone is in stock you should call customer service http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-10-2017

Did you open your emails and accept the terms electronically?
If you have completed all the steps your order should go through for credit checks etc and if you pass you will get a dispatch email when the phone leaves o2.
If you are unsure of the order status or if the phone is in stock you should call customer service http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-10-2017

I opened the emails yes but the CCA has a signature part on it I'm not sure whether I have to sign it or not and if I do who to send it to. There is no option to accept on the emails either.

chrisymon · ‎23-10-2017

its normally a digital signature isnt it. when you applied online

"I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited." Currently using S7 edge

MI5 · ‎23-10-2017

You just accept the terms and it’s all done automatically.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎25-10-2017

Hi @Anonymous! Congrats on your first contract phone. Did everything go ok in the end with the terms or do you have any further questions?

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