Cant connect to WI-FI

[Anonymous]

I changed the details of my monthly tariff (effective midnight last night) to allow me more data.

Today I can't get on the internet at all.  When I click Safari it says

"could not activate mobile data network"
"You are not subscibed to a mobile data service"

In my settings/wifi my connection to join wi-fi networks is enabled, I am home but my home wi-fi isn't showing up either,  Please help!

[adamtemp64]

What is it saying in my-o2 on here for your tariff ?

If not showing as an iphone data bolton ring o2 and get them to change it to iphone one.

You can try the other apn mobile.o2.co.uk to confirm this.

None of this should have affected your wifi connectivity.

Have you done the usual things like turning iphone off and on or a full reboot of iphone ?

[Anonymous]

I've tried re-booting my phone but thats not changed anything.

When I look on my o2, it tells me the bolt on is "1GB of uk data" , is that the problem?

[adamtemp64]

could be try the other apn if it works just get o2 to change it to an iphone one then change apn back to idata.o2.co.uk

But the wifi issue is strange have you tried forget this network and setting it up as new?

[Anonymous]

How do I try the other apn network? Sorry

[adamtemp64 · Accepted solution]

settings> general> mobile data / cellular data> mobile data network change first one to mobile.o2.co.uk and restart the iphone