Solved: Cancel upgrade

Anonymous · ‎12-07-2017

I'd like to cancel my upgrade I just purchased.

Glory1 · ‎12-07-2017

Good morning @Anonymous. You need to contact Customer Services to cancel your newly purchased upgrade. This is a customer to customer forum offering advice on device problems. We cannot cancel your upgrade or assist on any account issues.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

View solution in original post

Glory1 · ‎12-07-2017

Good morning @Anonymous. You need to contact Customer Services to cancel your newly purchased upgrade. This is a customer to customer forum offering advice on device problems. We cannot cancel your upgrade or assist on any account issues.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

MI5 · ‎12-07-2017

See link here for how to contact customer service http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎13-07-2017

Good morning @Anonymous how are you doing?

Please do as advised above with your upgrade cancellation. Do let us know if you have any additional questions that the community could help you with.

Thanks @Glory1 and @MI5 for your help!

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