This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Can't see my order?

Go to solution
Anonymous
Not applicable

on ‎10-01-2017 00:46

on ‎10-01-2017 00:46

Forgive me because I'm not fab at this, I ordered a iPhone se on contract. Have conformation emails. Was emailed to log into my account to view my order & track it with the number provided & it says I have no orders?

Message 1 of 7
4,115 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
Cleoriff
Level 94: Supreme
  • 127983 Posts
  • 835 Topics
  • 7586 Solutions
Registered:

‎10-01-2017 00:50 - edited ‎10-01-2017 00:54

‎10-01-2017 00:50 - edited ‎10-01-2017 00:54

Hi @Anonymous Welcome to the forum. You wont see anything in your orders until you get a dispatch email to state the phone is on it's way. It may even be that the phone is actually out of stock (despite what it said on the website when you ordered it). If you want to chase it up you should ring customer services tomorrow

http://www.o2.co.uk/contactus

Track order info here (scroll down to New Customers Device order) http://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 7
4,111 Views
0 Kudos
6 REPLIES 6

Go to solution
Cleoriff
Level 94: Supreme
  • 127983 Posts
  • 835 Topics
  • 7586 Solutions
Registered:

‎10-01-2017 00:50 - edited ‎10-01-2017 00:54

‎10-01-2017 00:50 - edited ‎10-01-2017 00:54

Hi @Anonymous Welcome to the forum. You wont see anything in your orders until you get a dispatch email to state the phone is on it's way. It may even be that the phone is actually out of stock (despite what it said on the website when you ordered it). If you want to chase it up you should ring customer services tomorrow

http://www.o2.co.uk/contactus

Track order info here (scroll down to New Customers Device order) http://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Veritas Numquam Perit

Girl in a jacket
Message 2 of 7
4,112 Views
0 Kudos

Go to solution
Anonymous
Not applicable
In response to Cleoriff

on ‎10-01-2017 00:52

on ‎10-01-2017 00:52

Most likely out of stock. O2's stock system is not live despite the fact that the site says the phone is in stock

Message 3 of 7
4,108 Views
0 Kudos

Go to solution
Anonymous
Not applicable
In response to Cleoriff

on ‎10-01-2017 00:52

on ‎10-01-2017 00:52

Thank you!

Message 4 of 7
4,107 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Anonymous
  • 151896 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎10-01-2017 06:32

on ‎10-01-2017 06:32

Not showing any stock of SE for O2 currently http://iphonestockchecker.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 7
4,077 Views
0 Kudos

Go to solution
jonsie
Level 94: Supreme
In response to MI5
  • 95838 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

on ‎10-01-2017 10:11

on ‎10-01-2017 10:11

Presumably they have taken any upfront fee?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 6 of 7
4,036 Views
0 Kudos

Go to solution
Anonymous
Not applicable
In response to jonsie

on ‎10-01-2017 15:16

on ‎10-01-2017 15:16

Most likely they have

Message 7 of 7
3,991 Views
0 Kudos
Related Content
Top Kudoed Authors
View All
Top