Solved: Can't see my order?

Anonymous · ‎10-01-2017

Forgive me because I'm not fab at this, I ordered a iPhone se on contract. Have conformation emails. Was emailed to log into my account to view my order & track it with the number provided & it says I have no orders?

Cleoriff · ‎10-01-2017

Hi @Anonymous Welcome to the forum. You wont see anything in your orders until you get a dispatch email to state the phone is on it's way. It may even be that the phone is actually out of stock (despite what it said on the website when you ordered it). If you want to chase it up you should ring customer services tomorrow

http://www.o2.co.uk/contactus

Track order info here (scroll down to New Customers Device order) http://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎10-01-2017

Hi @Anonymous Welcome to the forum. You wont see anything in your orders until you get a dispatch email to state the phone is on it's way. It may even be that the phone is actually out of stock (despite what it said on the website when you ordered it). If you want to chase it up you should ring customer services tomorrow

http://www.o2.co.uk/contactus

Track order info here (scroll down to New Customers Device order) http://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Veritas Numquam Perit

Anonymous · ‎10-01-2017

Most likely out of stock. O2's stock system is not live despite the fact that the site says the phone is in stock

Anonymous · ‎10-01-2017

Thank you!

MI5 · ‎10-01-2017

Not showing any stock of SE for O2 currently http://iphonestockchecker.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎10-01-2017

Presumably they have taken any upfront fee?

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎10-01-2017

Most likely they have

O2

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