Can't log on to wifi

[Bez89]

Can somebody please help with this, Got my Iphone 5 today. Tried to log onto wifi and just keep getting the message "unable to join network" the password is being entered correctly as my girlfriends ebook connects. When I click the blue arrow there are no settings in the ip adress etc either. Also no 3g signal Please help.

[jonsie]

If you get the message, forget this network?, click ok. Reboot the router and then search again. Under the HTTP Proxy click Auto.

As for the 3G if you just have a standard data bolt on change the APN to mobile.o2.co.uk

If you have an iphone data bolt on APN should be idata.o2.co.uk

[Bez89]

Didn't get the forget this netwrk message, tried rebooting the router. Still won't let me log in, it finds my network o.k, but keep getting the same message. I'm truly lost.:smileysad:

[Anonymous]

Have you tried resetting the iphone holding the power and home buttons in for 10 seconds and then reboot and try connect again.

[Bez89]

Tried it twice now Penny and nothing, what's worrying is when I click the blue arrow. There is neither a forget this network option, or any settings (ip etc). I had no issues connecting with my old phone, and I'm just getting a bit worried now as I only have a 1gb allowance, so was relying on wifi too. I really am stuck.

[jonsie]

in settings, press the blue arrow next to your wifi and at the top of the next page is Forget this Network. Press on that and then reboot the phone as described by Penny ^^^.Hold the buttons down until the apple logo appears.

Reboot your router and then try to connect on the iphone again.

EDIT. Just noticed your last reply. Seems you might have a problem with the phone. I suggest you **bleep** to your local o2 store to see if you can connect to their wifi and then you will know if it's a phone problem.

[Bez89]

Hate to be a pain Jonsie, but when I click the arrow. It just has sky22060 at the top of the next page, nothing else. Tried the three different pages and nothing. What am I doing wrong?

[Anonymous]

Have you tried resetting network settings and  putting it in areoplane mode and switching back  ? If you have do a restore.

[Anonymous]

have you put the password in exactly as it is written ie: caps or lower case letters

[Bez89]

Yes, and my girlfiend put the same password on her E-reader and it worked.