Better the devil you know :(

[Anonymous]

Not particularly O2 related per se.... left O2 after many many years when iPhone 5 came out due to ongoing issues which didn't seem to be improving...

Went to EE (T-Mob at the time) and boy am i suffering buyers remorse ... 2 sim cards and 2 iPhone5's later (Apple replacements for probably working handsets) later and i'm still stuck with a service thats dropping all the time (Going no-service) and support tech's that are just saying 'Have you tried switching it off and on?'

My number is stuck with T-Mob for 12 months now .... grass isn't as green elsewhere as it seems 😞

[Anonymous]

It has been known for a contract to be cancelled due to lack of reasonable service.

[jonsie]

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@Anonymous wrote:
It has been known for a contract to be cancelled due to lack of reasonable service.

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That's the course I would be persuing.

[perksie]

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@Anonymous wrote:
@jonsie: I did ... it was a problem on my original iP5, i went to apple, they said the phone was fine but they replaced it anyway
Same issue on replacement

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Check the coverage in your area here:

http://www.sitefinder.ofcom.org.uk/

[GrahamF]

no comment...........well maybe just.........EE + iphone 5............ heavy sigh + tut tut!!  

not very helpful, but well.... you know.... 

[Anonymous]

i had exactly the same problem with my iPhone 4. tried sorting it out for 3 months as no one could hear me. i couldn't hear them.complained to the network as i was paying for a phone contract i couldn't use. they put me through to an apple engineer who was actually speaking to me from Kentucky, USA. sent it all back in bag provided and still they sent me back my phone saying diagnostic check was done and no problem. re backed it all up again through Itunes and again same problem. today my son took my phone into Apple store in bristol and they have just swapped it over for a new handset.! i cant believe this wasn't done at the beginning...i've paid 3 months bill with no use of phone and i've been stressed to heck trying to sort it out and now i a going to try and claim some monthly bill money back. the provider says it was not there fault as there was a fault with the phone and not the network even though i have pointed out my contract is with them and not apple.i am not letting this go though. so good luck

[Liquid]

The phone might well be an apple phone but your contract covers the supply of both the hardware as well as network.

If like me I have a iPhone 5 contract from O2 but the phone came from CPW then I'm at CPW mercy if the hardware a stuffed.

In the iPhone 4S case I'm pretty sure the phones were brought by O2 in which case the hardware is their prerogative.

(Make sense?)

[Anonymous]

Just in case people are curious .... Followed their formal complaint procedure in and yesterday received my PAC code and an early terminated contract without penalties.

[jonsie]

So glad you got it sorted. At least they have been fair but it's been a rough ride for you. So, in conclusion, anyone in the same position with a genuine grievance should persue their complaint until you get a satisfactory outcome.

Good luck with your chosed network highlightshadow:smileyhappy:

[perksie]

Result, well done!

@jonsie - Rockstar????