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Battery change

AR27
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Hi 

According to Apple diagnostics my battery has exceeded its expected life span. Apple tell me that a battery change should be cover by O2 under consumer law. Can you tell me how to proceed. 
Thank you 

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Cleoriff
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@AR27 

I think Apple are trying to shift the blame personally! How old is the phone? If a year or less, then it's Apples problem. Did you take out an Apple Care Warranty which gives you an extra 12 month cover?

You can try O2 but I know what their answer will be ie 'this is Apples Problem'.

Anyway contact details for O2

Give them a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 112561 Posts
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Registered:

@AR27 

I think Apple are trying to shift the blame personally! How old is the phone? If a year or less, then it's Apples problem. Did you take out an Apple Care Warranty which gives you an extra 12 month cover?

You can try O2 but I know what their answer will be ie 'this is Apples Problem'.

Anyway contact details for O2

Give them a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

Girl in a jacket
Message 2 of 4
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AR27
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Thanks for replying and for the contact info. I’ll give them a call tomorrow

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Cleoriff
Level 94: Supreme
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Best of luck @AR27 

Veritas Numquam Perit

Girl in a jacket
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