Solved: Barred account

Anonymous · ‎06-01-2015

Why still cant call or send messages although they already taken the payments in my accoun??? Even i cant call costumer service???? What should i do???

MI5 · ‎06-01-2015

When was payment taken?
It can sometimes take up to 24 hours to reconnect services.
Try also re starting your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-01-2015

When was payment taken?
It can sometimes take up to 24 hours to reconnect services.
Try also re starting your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎06-01-2015

Theres no way to call costumer service even i cant to 02 shop,, any one can help me to activate my number??

Anonymous · ‎06-01-2015

Ok, i'll try. Thanks

MI5 · ‎06-01-2015

@Anonymous wrote:
Theres no way to call costumer service even i cant to 02 shop,, any one can help me to activate my number??

There is a number on this link to call from a landline or you can use any O2 phone to dial the CS short codes http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎06-01-2015

@Anonymous wrote:
Theres no way to call costumer service

Live chat to the rescue?

Sorry, I know I will be politely advised that live chat is not perfect, but.....

jonsie · ‎06-01-2015

Ifor you go instore they will allow you to call customer service. Reconnection will normally take place at midnight. ..

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

jonsie · ‎06-01-2015

Live chat. ..live? Yes, good luck:smileywink:

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎06-01-2015

Do you perhaps have a friend / work colleague who is on an O2 contract so you could use their phone to ring 202 ? Nkt someone on O2 Payg as they cannot dial out to 202.

Anonymous · ‎06-01-2015

In future pay by by direct debit so that this situation doesn't occur again

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Barred account

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