Apple watch mobile data error ref 112

[CJB3]

When trying to set up Mobile Data on my Apple watch S8, I get an O2 error code 112 when trying to log in to O2.

I called 202 but they were not able to fix the issue.

So far I have tried:

- Restarting the watch & phone

- Ensured bluetooth / WiFi etc is on

- Wifi calling is on

@O2Lisa I noticed you've been able to help others with similar issues - do you know who is best place to help?

[Cleoriff]

@CJB3 

It's @O2Sarah- on this morning. I've tagged her to your post. Hopefully she'll be able to help.

[CJB3]

Thanks - I've noticed I don't have visual voicemail on my iPhone so wondering if it's something to do with iData not being set up, or if my tariff isn't reflecting that I have an iPhone.

@O2Sarah- thanks in advance for your help!

[O2Sarah-]

Thanks for the tag @Cleoriff 😊

@CJB3 I will send you a private message so we can check your account. 

[CJB3]

Thanks @O2Sarah- - have responded!

[Cleoriff]

Thanks @O2Sarah- xx