Apple Watch error code 14

[Nataliebrady22]

Any one help me I have a new phone and trying to pair my watch to my phone but getting error code 4

14

[Tats]

Last time I had this problem there was an o2 rep that reset my eSIM on my watch a this worked. Things it was @o2_sarah 

[pgn]

Those were the Forum Advisors - disbanded in July @Tats. 

Your best option is to take phone, watch and some photo id into an O2 Shop. Failing that, 202 is your next best option - and a degree of perseverance,@Nataliebrady22 - Good luck.

[Nataliebrady22]

Can they reset the eSIM in the shop?

[pgn]

Yes, for sure. There have been cases where an O2 Shop service agent has been able to fix the issue for a customer who presented with watch, phone and photo-id - the agent spotted the "number" assigned to the watch had not been associated with the iPhone account correctly, and the issue was resolved there and then.

Otherwise, persist with the Social Media Team, link below has the ways, or call 202 around 08:10am UK time, @Nataliebrady22  Good luck!