@Alexgb
There are lots of possible reasons....
Do you have wifi calling enabled and turned on?
Do you pay by direct debit?
Have you had a previous watch?
How many watch plans are attached to your account etc.....?
Keep trying O2 until you get someone who knows what they are doing or message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
