Apple Watch - Unable to complete Mobile Service Setup

[PotatoSkywalker]

Hi there,

I was trying to enable mobile data on my Apple Watch, but I got this message "Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 27". 

Could you please let me know what I can do? 

Thanks, 

Linda 

[Enlli]

It seems to be a system problem that no-one wants, or is capable of fixing.

Can't remember the first post about this but it was a very long time ago.

It's got worse when they took the advisors off here who would own the problem and chase it through

[Oxonian]

@Dillie 

Please see my post of 19.53 above. In particular :-

Activate Apple Watch Guide 

[MI5]

4 times

[Watchthis]

Thanks @Dillie 

I'm having exactly the same experience. Generally O2 provides a good service but this is a disaster.

I tried Facebook Message last night but no response yet. I will keep trying there while I wait for the support team to come back to me "within 5 working days".

[Oxonian]

@Watchthis 

There have been reports of issues when trying to use Facebook Messenger to contact O2. 

X (Twitter) seems to be regarded as a more reliable and robust method of making contact.  

[Watchthis]

Here's an update on my quest to setup an O2 plan for my Apple watch...

I raised the case via call centre on 18 Jan.  

Initially I asked for updates via Facebook Messenger but very seldom got responses so I moved to using X as suggested by another user on this forum.

I request updates via X every week or so. The reply is always "no update we will let you know when there is an update."

So this morning I called 202 to for an update. After 25mins of holding while an agent investigated they told me there was no update and that they would find out what is going on and then the call dropped! They've not called me back.

So no resolution since mid January.

Any suggestions on how I take this forward? Maybe a complaint?

Thanks!

[Oxonian]

@Watchthis 

You might wish to complain, but I should make you aware that it is typically taking O2 eight weeks to investigate and respond to complaints ; and in that time, you will probably find other O2 teams are unable or unwilling to engage with you. Hence, it is your choice but complaining might prolong your issue. 

The Activate Apple Watch Guide has been mentioned on several occasions in this thread. Have you worked through it carefully ? 

Another option is to visit an O2 retail store. There is no guarantee that this will solve your issue - it probably will not - but you just might find a member of staff who has the time, knowledge and expertise to help :-

https://stores.o2.co.uk/

Please keep us informed of developments.