Get Help with Apple Devices

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Apple Watch - Unable to complete Mobile Service Setup

Hi there, I was trying to enable mobile data on my Apple Watch, but I got this message "Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 27". Could you please let me know...

Resolved! Sim

Does an iPhone 14+ take the same sim as an iPhone XR?

Resolved! iMessage and Facetime not activating since porting from Vodafone

Ported my number from vodafone to o2 on the 23/02/24. Since then I have not been able to use imessage or facetime on my iPhone 12 pro. I did not have an issue on Vodafone only started when I move to O2. I have tried all the troubleshooting steps mult...

Resolved! where to add manual Esim profile

I have been unable to add QR code for Esim and do not know where to add manual settings in iPhone 14 Pro. I currently have no network connection so customer service cannot help, as I cannot verify my account by text

Upgrade

Hi I’m on the sky deals for upgrade it’s Apple iPhone 12 purple 5gb unlimited text and calls. Data rollover and 5G access no extra cost for £23. I’ve looked on your site as I’m an O2 and virgin customer and your price is not the same I was wondering ...

Data access problem

I have an iPhone 6 which is unable to load websites (such as Google Maps e.g.) or even pictures when working from the 4G network. It works fine when I'm connected to a wi-fi network however. Can this be improved?

Resolved! Apple Watch Data Plan - Reference codes 15, 27, 32, 37

Hi, I'm trying to add a data plan for my Apple Watch. Each time I try, I get a different reference code (15 is most prominent). I used to have an Apple Watch data plan about 4 months ago. I'm following the normal steps Apple Watch App -> Mobile Data ...

Resolved! Problem with Apple Watch

More info (Highlight to read)Hi everyone, since last Tuesday I can't add my Apple Watch to my account and use like cellular. O2 costumer service somehow blocked even my eSIM on my phone to try to make something. I've been tree times to the O2 store a...

Apple Watch Mobile Data: code 112

Hi, I purchased my Apple Watch Ultra 2 from John Lewis and have been trying to set up mobile data on my watch using the standard instructions (Watch -> Mobile Service -> Set Up Mobile Service) but when I log into O2, I get a message saying something ...

My charge to mobile has stopped working and I need it for work

Can someone allow me to use charge to mobile for third party apps. As I use them for work as a content creator. Each bill will be cleared monthly and on time. Please can you reactivate this as soon as possible so I can make essentially purchases for ...

O2

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