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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9629 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 383332 Views
  • 4 replies
  • 0 kudos

Resolved! SIM not working no way to call 202 or order new SIM

My new SIM arrived after I lost my previous phone but the mobile data wouldn’t work so rang 202, rep told me I need another new sim, when that sim arrived it wouldn’t recognise the serial number so rang 202 again and got into a bit of a complication ...

Simon31 by Level 1: Joiner
  • 632 Views
  • 1 replies
  • 0 kudos

Resolved! Voicemail not working

I have an iPhone 12 and since I paid off my device plan yesterday and changed to sim only contract my voicemail doesn't work. The visual voicemail screen has also disappeared. I spent an age on the phone with o2 and feel like it was fobbed off . I al...

Emmspenn by Level 2: Apprentice
  • 3979 Views
  • 8 replies
  • 0 kudos

Resolved! Apple Watch Ultra not connecting to internet

HiMy phone is on O2 but bought my watch elsewhere. I tried connecting the watch to phone data plan but connection was on and off . Contacted O2 call centre and was told different stories each time from resetting the service on the watch ( this perman...

Sxh by Level 1: Joiner
  • 662 Views
  • 2 replies
  • 0 kudos

Shipment hasn’t arrived

My iPad hasn’t arrived DHL said get in touch with sender. Thanks.

Nats-26 by Level 1: Joiner
  • 466 Views
  • 2 replies
  • 0 kudos

Resolved! Apple music

I bought my phone as I thought Apple Music was included however cannot find how to get this

Jpa1 by Level 1: Joiner
  • 669 Views
  • 2 replies
  • 0 kudos

trade phone not working

I got given a refurbished phone from o2, a trade swap for my iphone as it was cracked. (did this through my insurance). Anyway i recieved the phone and my sim card (that i used in my old iphone) wouldn't work in it and the phone wouldn't set up. it s...

Teganbx by Level 1: Joiner
  • 430 Views
  • 1 replies
  • 0 kudos

Resolved! Apple Watch contract stuck “activating”

Any ideas how I get this resolved? I am on a monthly sim-only contract and have added Apple Watch for £5 per month. The status on my iPhone is “activating”. O2 services can’t see my contract online but I have received a contract via O2 text message.

Vostick by Level 1: Joiner
  • 2789 Views
  • 8 replies
  • 0 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 383332 Views
  • 4 replies
  • 0 kudos

Resolved! Apple Watch won’t activate

My Apple Watch has been stuck on “activting” for 3 days now, Iv tried calling O2, tried there bot and to get a live advisor but nothing for 5 hrs now! Please can someone help

Caseynw03 by Level 1: Joiner
  • 459 Views
  • 1 replies
  • 0 kudos